General use
By using the GhorBela website, you agree to use it lawfully and respectfully. Product images, descriptions, pricing, and availability may be updated at any time to reflect business changes, supplier updates, or site improvements.
Product orders
GhorBela sells homemade and natural food products. Colour, packaging, or minor details may differ slightly from screen images between batches, as these are small-batch products made from natural ingredients.
Order details and customer responsibility
Customers are responsible for reviewing product choices, quantities, prices, phone numbers, and delivery addresses before submitting an order. Changes may not be possible after an order has been confirmed or dispatched.
Pricing and payment
Product prices are shown on the website or shared during the order process. GhorBela may require full or partial payment before processing an order. An order is not considered confirmed until payment is successfully received and accepted.
Order processing time
Processing timelines vary depending on stock availability, order volume, payment confirmation, and delivery destination. Estimated shipping dates are provided in good faith, but they are not guaranteed delivery commitments. Delays caused by high demand, courier issues, or events outside normal business control may occur.
Shipping and delivery
GhorBela aims to pack every product carefully for safe shipping. Delivery times depend on courier service, customer location, and local conditions. Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery problems caused by incorrect addresses, failed delivery attempts, or third-party courier disruptions.
Returns, cancellations, and refunds
Return, cancellation, and refund eligibility depends on order status and product condition. If a product arrives damaged or the wrong item is delivered, customers should contact GhorBela promptly with order details and clear photos so the issue can be reviewed fairly.
Product care and safe use
Customers should follow age guidance, safety warnings, assembly instructions, battery guidance, and care information supplied with each product. Adult supervision should be provided whenever a product recommends it.
Limitation of liability
GhorBela will not be liable for indirect, incidental, or consequential loss arising from website use, order delays, customer-submitted errors, courier issues, or misuse of products after delivery. Our total responsibility, where legally applicable, is limited to the amount paid for the relevant order.
Changes to these terms
GhorBela may update these terms and conditions at any time to reflect changes in business practices, services, or legal requirements. Continued use of the website or continued ordering after updates means you accept the revised terms.